At Mazewood, we want you to be completely satisfied with your purchase. If you need to return a product or request a refund, please follow the guidelines below. We offer a clear and straightforward process to handle various return and refund scenarios.

Return Process

1. Requesting a Return:

To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number and details about the item(s) you wish to return. You can reach us at:

• Email: support@mazewood.store

2. Return Authorization:

Once your return request is received, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please ensure that the RA number is included with your return package.

3. Preparing Your Return:

• Packaging: Pack the item(s) securely in the original packaging or a similar box to prevent damage during shipping. Include the RA number and a copy of the original invoice or receipt.

• Shipping: Ship the package to the address provided in your return instructions. Please use a trackable shipping service to ensure the return is received.

Refund Process

1. Processing Time:

Once we receive your returned item(s), please allow 5-7 business days for us to inspect the item(s) and process your refund. Refunds will be issued to the original payment method used for the purchase.

2. Refund Confirmation:

You will receive a confirmation email once your refund has been processed. The time it takes for the refund to appear on your statement depends on your bank or credit card issuer.

Return & Refund Scenarios

1. Damaged or Defective Items:

• Process: If your item arrives damaged or defective, please contact us immediately with photos of the damaged or defective item and your order number.

• Refund/Replacement: We will arrange for a replacement or a full refund, including any shipping costs incurred.

2. Incorrect Items:

• Process: If you receive an incorrect item, please notify us within 30 days with details and photos of the item received.

• Refund/Replacement: We will provide instructions for returning the incorrect item and send the correct item or issue a full refund, including any shipping costs.

3. Items Not Received:

• Process: If your order has not arrived within the expected delivery time, contact us with your order number and shipping address.

• Resolution: We will investigate the issue and either provide a replacement or issue a refund if the item cannot be located.

4. Order Cancellation:

• Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will cancel the order and issue a full refund.

• After Shipment: If you wish to cancel after the item has been shipped, you will need to return the item following the standard return process.

5. Returns for Other Reasons:

• Process: If you wish to return an item for any reason other than those listed above (e.g., change of mind), please follow the standard return process. Shipping costs for returns in these cases are the responsibility of the customer.

• Refund: Refunds will be issued for the cost of the item only, excluding shipping fees.

Important Notes

• Condition of Items: Returned items must be in their original, unused condition with all packaging and tags intact.

• Non-Returnable Items: Certain items may not be eligible for return, such as personalized or custom products. Please check our website or contact us for details.

Contact Us

For any questions or assistance with returns and refunds, please reach out to our customer service team:

• Email: support@mazewood.store

Thank you for shopping with Mazewood. We are committed to providing you with the best possible service and support.